A hat tip to some incredibly effective pizza marketing.
As we continue riding out this quarantine- me, from the epicenter of the pandemic in Queens, and you, most likely somewhere safer but no less boring- I want to share a light story about how a seriously mediocre pizza chain managed to get my business twice in a single week.
For context, I am not ordering very much delivery these days. There isn’t a single reason for that, but a few complementary reasons: it places the delivery driver, and to a lesser extent me, at risk of infection; it costs money, at a time when money is tighter than usual; and delivery food is quite unhealthy*, which doesn’t pair well with the more sedentary mores of quarantine.
So our story begins last Thursday. I was at my desk, on my work and personal email. Like many people, my inbox is my work flow these days, so it’s Always Open, even if I’m doing something else. A promotional email came through, one of those that eluded my various filters and unsubscribes.
It was from Dominoes.
They were emailing to remind me that I had accrued enough loyalty points for a free pizza. Now, I’m not a huge fan of Dominoes, as their pizza is both unremarkable, and remarkably expensive. Still, every four months or so, I forget that I’m “meh” on Dominoes and place an order. Usually, it’s the thought of those lava cakes that gets me. Then I eat their pizza, feel mildly unwell, and resolve not to do that again, a resolution I keep for approximately four months.
However, “free” is my favorite price, so after an ad-hoc meeting of the household executive committee, roasted veggies and beef stew were placed on the back burner (literally, and then put into tupperware for the weekend) and a pizza order was commenced.
With pizza, not unlike with sushi, my eyes are always bigger than my stomach. The first pizza was free. The other three items in my order were not. The food lasted for two days.
Within thirty minutes after the delivery, another ping in my inbox: it was Dominoes, thanking me for ordering, saying that they had missed me, and giving me a special gift: a coupon for a free pizza, only good for seven days.
I muttered an expletive aloud as soon as I saw it. My stomach was full of cheese, my mouth full of salt, and my mind full of a resolve that I would let that coupon go unused.
I really almost made it.
Then, today, the last day of the offer, I weighed the potential benefit of a free pizza against the more uncertain outcome of cooking frozen burger patties, and the free pizza won out. Another order was placed.
While I have been writing this, the pizza arrived, accompanied by several other less-free menu items. My fingers are leaving melted chocolate on my keyboard from the lava cakes. This is one of those rare liminal moments of joy, between the first taste of sugary, fatty food and the inevitable carb crash to come. It is a happy time, a wholesome time.
It won’t last for much longer, so I’ll enjoy it while I can.
So well done, Dominoes. See you again in four months or so.
-AG
*”But Andrew,” I can hear you thinking, “there are lots of great options for healthy delivery!” Yeah, but I don’t order from those. Neither do you: don’t lie.